Guarantee

Original Birthstone Pty Ltd
Original ® Products
10 year Guarantee

During production, our products are subject to rigorous quality control and are manufactured according to regulated pharmaceutical requirements. If, despite all care, this product is found to be defective upon receipt, please return to the place of purchase for replacement.  Refer to the replacement criteria below*.

Packaging:
The Original Diamond & Precious Jewellery Cleaner bottle has a white lid, when unscrewed, a white induction wad should seal the neck of the bottle. This is to prevent leakage. 

The Gold and Silver Polish has a gold cap, its contents are of a thicker consistency that do not require a heat sealed wad to prevent leakage.The specially designed Original blue bottles are Trademarked and come in two Bottle sizes 130ml (Large) and 60ml (Small).

Measurements:
Contents inside the 130ml sized Original Bottle:
110ml - Gold and Silver Polish*
120ml - Diamond & Precious Jewellery Cleaner

Small 60ml sized Original bottle:
50ml - Gold and Silver Polish*
55ml - Diamond & Precious Jewellery Cleaner

*The Gold & Silver Polish instructions require that the bottle must be well shaken to allow the contents to be completely mixed before use; therefore, in both the large and small polish bottles a space allowance is made of 10mm and 5mm respectively to allow contents to be fully shaken.

Care and Life of Product:
The performance of Original products is guaranteed for 10 years. Original Birthstone Pty Ltd holds testimonial files from customers stating that they have kept the Original Jewellery Care products for over 20 years and the products have still produced the same results as when first purchased.  There is no use by or expiry dates applicable to the Original Products.

It is recommended that Original products are kept airtight, away from direct sunlight and that the Diamond & Precious Jewellery Cleaner liquid that is used for cleaning precious or semi-precious jewellery is poured into a non-metallic airtight container when jewellery is soaking. If the Original Diamond and Jewellery Cleaner is used on imitation or costume jewellery then the liquid used must be stored separately. It is not advisable to polish costume or imitation jewellery or to mix them with precious jewellery during cleaning or soaking to prevent alteration of the chemical composition by ferrous and non ferrous reaction of the metals.

Generally PRECIOUS METALS are defined as: Gold; Platinum; Silver; Rhodium; Iridium and when the alloys they are comprised of are a high percentage in the content.

If a piece of Imitation Jewellery is plated with a good thickness precious metal, the Original products will work on the precious metal.  However, if the plating is worn off any section/s of the Imitation Jewellery, it will not polish the exposed Brass, Gilding Metal, Pewter or Steel.

The benefits conferred by this product guarantee are in addition to all implied guarantees, other rights and remedies in respect of the product, which consumers have under the Practices Act and similar State and Territory Laws.

Replacements:
Purchasers of the Original products are advised that unless the company or its agents are advised of defects within 24hours of receipt or sale of goods then they goods will have been deemed to have been received in good order and condition, and, property in the goods will have passed if payment has been received. Distributors and agents of the Original Products being the original purchasers of the products should honor customer replacement of defective products if genuine criterion is met.

*Criteria for Defective Goods replacement is voided upon:

1. The products having been modified in any way.
2. The products have not been used in accordance with the instructions.
3. The products have been subject to intense heat. or stored in direct sunlight.

Code of Ethics:
Distributors and Agents of Original Products are obliged to abide by the Original Birthstone Code of Ethics – see Code of Ethics reference on this website.

To report breaches of the Code of Ethics and Product enquiries related to the Original Guarantee contact the Australian Head Office:

Original Birthstone Pty Ltd
admin@original.com.au
Ph + 61 7 5545 0110
Fax + 61 7 5545 3898